Refund policy

At Gadol Soles, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Exchanges

We gladly accept exchanges under the following conditions:

* The item is faulty or damaged upon delivery.
* The customer received the wrong size.
* An exchange request is made within 48 hours of receiving the item.
* The item must be unworn, unused, and returned in its original condition and packaging.

Once we receive and inspect the item, we will arrange for a replacement, subject to availability.

Refunds

Refunds are only issued in the following situations:

* The item received is faulty and the customer prefers a refund instead of an exchange.
* The item paid for is no longer available and no suitable replacement can be provided.

Approved refunds will be processed using the original payment method where possible.

Non-Returnable Items

We do not accept returns or exchanges for:

* Items that have been worn or damaged after delivery.
* Requests made more than 48 hours after delivery.
* Items returned without their original packaging.

Contact Us

If you experience any issues with your order, please contact us within 48 hours of delivery. We will do our best to resolve the matter promptly.